Abstract
The general purpose of the study was to evolve the in-service training needs of hospitality industry staff in Nsukka, Enugu State. Specifically, the study determined the in-service training needs of staff in food and beverages, lodging, recreational, travel and tourism sections of the industry. The study adopted survey research design. Population was made up of 265 persons consisting of 82 staff in food/beverage, 102 staff in lodging, 21 staff in the recreation and 60 staff in the travel/tourism sections of the industry. Data were collected using questionnaire. Data were analyzed using weighted mean and improvement need index. Findings reveals that food and beverage staff need in-service training in 11 areas including,ability to: generate an attitude of trust among co-workers (X= 0.72) and others.Lodging staff need in-service training in 13 areas including, ability to: work as part of a team (X= 0.86), and others. Recreation staff need in-service training in 13 areasincluding, ability to: observe teamwork, cooperation and maximum support (X= 0.94), and others; while travel/tourism staff need in-service training in 12 areas which include, ability to: show good communication and language proficiency (X = 0.90), delivery information commentary (X= 0.79) and so on. Based on the findings of the study, it was recommended among others that restaurant owners should provide funds for in-service training of their staff in areas where they are deficient to enhance customer patronage which in turn leads to higher profit.