Abstract
The general objective of the study was to investigate the issues relating to
staff training in Hospitality industry using Premier Hotel Ibadan as a case
study. Specifically, the study determined: practices employed by
management of Premier Hotel in training their staff, and staff expressed
benefits of their own training. Design of the study was survey. Area of
study was Premier Hotel Ibadan, Oyo State, Nigeria. Population for the
study comprised of all staff (both skilled and unskilled) in Premier Hotel,
Ibadan. Instrument for data collection was questionnaire. Data were
analysed using frequency, percentage and mean. Major findings include
that most strategy training employed by the Management of Premier Hotel
in training their staff is on– the job training (55%), most targeted for
training were the new staff (45%), half (49.5%) of the respondents were
trained on a monthly basis. There are 10 skills areas in which training are
given. Other findings include nine staff expressed benefits of training.
These including that training enhance staff performance in the hotel,
makes staff career path to be more focused, improves the social circle of the
employee, and others. Based on the findings, it is recommended that the
hospitality industry, particularly hotels, should endeavour to train their
staff regularly in order to upgrade competency, and staff commitment in
the hotel industry.