Abstract
This study focused on challenges militating against services of the
guestroom attendants in hotels in Edo State. Two research questions
were answered. The population was made up of 188 guestroom
attendants in 180 registered hotels in Edo State. Questionnaire was
used for data collection. Means were used for data analysis. The
findings revealed 14 problems militating against the services of
guestroom attendants in Hotels in Edo State. These include among
others, poor knowledge and skills on how to use modern cleaning
equipment, lack of regular water supply too much work load. It also
identified 18 ways that could help to improve on guestroom
cleanliness in hotels in Edo State. These include training and retaining
of guestroom attendants, allocating specific maintenance tasks to the
guestroom attendants. Based on the findings, three recommendations
to improve the services of guestroom attendants in Edo State were
made.